Toll Priority Courier Service
Satchels or bags can be purchased on a pre-paid basis from us, they are convenient, traceable and fast. Cases will be collected from your practice.
Pre-paid express post satchels are available from us or your local post office. You will need to take your parcel to your local post office. Please check the express post bag to see if your region is covered by Australia Post’s next day guarantee as some regions do not have guaranteed next day delivery.
Local Pickup Service (Melbourne metro area only)
Please phone our customer service team to organise pick up from your practice.
Speak with usp: 03 9650 6766
f: 03 9650 7864
Operating Hours Monday to Friday 9am to 5pm EST
Courier AddressSuite 4, Level 4
20 Collins Street
VIC 3000 Australia
Postal Address P.O. Box 18109
VIC 8003 Australia
Things worth Knowing
We use a variety systems and can match almost all shades requested.
For all cases, especially cases that have difficult shades, it is encouraged that photos are added to the job to create a more accurate guide to your patient’s requirements. We recommend using the Vita Classical shade guide and VITA Tooth-guide 3D MASTER ® shade guide to match shades. If you are unsure of which shade to use we do custom shade matching at our Melbourne laboratory for an added charge.
Please send all photos to – firstname.lastname@example.org
Special Aesthetic Requirements
If a case has specific aesthetic requirements or individual characterisation please advise us and provide us with images such as crown shapes, diastemas and composite mock-ups. When taking photos ensure the shade tab is clearly visible for colour verification.
It is important to provide silicone bite registrations with ‘Triple tray’ impression techniques or multiple crowns in one impression. This minimises chairside time at the insertion appointment.
When ordering ensure you provide us with the abutment shade of the prepared tooth as this significantly affects the aesthetics of the restoration.